FAQ

Frequently Asked Questions

Age Guidance

What age are Super Smalls products designed for?

Most Super Smalls products are designed for kids aged 6 and up. Some sets — particularly bead kits and clip-on jewellery — contain small parts and are not suitable for children under 3 years of age due to choking hazards. Always check the individual product listing for the recommended age range before purchasing.

Are there products suitable for younger children (under 6)?

We recommend reviewing each product listing carefully. Products containing small parts — including beads, tiny charms, or small clips — should be kept away from children under 3. Parents and carers are best placed to judge age-suitability for their own child based on the child's maturity and play habits.

Supervision

Do children need to be supervised while using Super Smalls products?

Yes. We recommend adult supervision during play, particularly for bead kits, clip-on jewellery, and beauty play products. Bead kits contain small components that can be a choking hazard — always supervise younger children and store products safely out of reach of toddlers and babies when not in use.

What should I watch for with clip-on earrings?

Clip-on earrings are designed for occasional, supervised dress-up play — not for extended everyday wear. Check that the clip fits comfortably and is not pinching the earlobe. Remove clip-on earrings after play sessions and store them safely. If your child experiences any discomfort, redness, or irritation, remove the earring immediately and discontinue use.

Bead Kits

How should I store bead kits safely?

Keep bead kits in their original container or a lidded storage box between uses. Store them out of reach of toddlers and younger siblings. After each play session, encourage your child to collect and count all beads before putting them away to prevent loose beads on floors or surfaces.

What do I do if beads are lost or swallowed?

If you believe a young child has swallowed a bead, seek medical advice immediately. For lost beads, check the play area carefully and dispose of any found beads safely if they are broken or damaged.

Beauty Play Products

Are the beauty play products safe for kids' skin?

Super Smalls beauty play products are intended for children's dress-up and play use. We recommend doing a patch test on a small area of skin before first use and avoiding application near eyes or on broken skin. If any redness, itching, or irritation occurs, wash the area with soap and water and discontinue use. Refer to the ingredients list on the individual product packaging for full details. Consult a medical professional if you have concerns about your child's skin sensitivities.

How do I remove beauty play products from skin?

Most products can be removed with mild soap and warm water. A gentle face cloth or cotton pad works well. Avoid scrubbing sensitive skin. If a product proves difficult to remove, a small amount of gentle baby oil or micellar water may help.

Play Heels

What are play heels designed for?

Super Smalls play heels are designed for imaginative dress-up play indoors on flat, carpeted surfaces. They are not intended for outdoor use, extended walking, running, or physical activity. Children should always be supervised when wearing play heels and should remove them before attempting to use stairs, rough surfaces, or wet floors to avoid slipping.

What size should I order?

Please refer to the size guide on the individual product listing. Play heels are designed to fit over socks or bare feet for short play sessions — they are not fitted footwear and sizing is intended to allow for comfortable slip-on wear during dress-up.

Care, Storage & Cleanup

How should I care for jewellery and accessories?

Keep jewellery dry and avoid exposing it to water, perfume, sunscreen, or lotions, as this may affect the finish or colour over time. Store pieces in a pouch, jewellery box, or the original packaging to prevent tangling or scratching. Wipe gently with a soft, dry cloth if needed.

How do I clean up after a beauty play session?

Wipe down surfaces, trays, and play areas with a damp cloth. Wash brushes and applicators with mild soap and warm water and allow to dry fully before storing. Keep lids secured tightly on all products between uses.

Shipping & Returns

Where can I find your shipping information?

Full details about our shipping options, timeframes, and costs are available on our Shipping page.

What is your returns policy?

Information about returns, exchanges, and refunds is available on our Refund Policy page. If you have a specific question about your order, please contact us and we'll be happy to help.

You've got questions? We've got the answers.

Discounts

Shipping

Returns/Exchanges

Products

Discounts

If your discount code isn't working, it's likely due to what's in your cart or discount restrictions. We recommend double checking that there aren't any expiration dates or exclusions for your code!

Still having issues with your code? Email us at hello@supersmalls.com | Opens Email and we'll help out!

*Discounts are also only applicable to "discountable" items. Exclusions apply, including but not limited to: items in the Super Gems Collection, Disney Collection, WOLF products, Gift Cards, Gift Wrap, Gift Sets/Bundles and final sale/discounted items. Discount codes will be applied to non-sale items in your cart. Other exclusions may apply. Discounts cannot be combined with other offers. Discounts cannot be applied to past purchases.

Add $85+ to your cart and enjoy a free Easter Bunny Basket — our little gift to you! This offer is valid until 4/02/26 at 11:59pm EST, while supplies last. Limit one per customer. Exclusions may apply. This promotion cannot be combined with other offers and cannot be applied to past purchases.

Shipping

Super Smalls currently offers Standard, 2-Day and Next Day shipping options to US based customers.

Free standard shipping is available to orders over $85. Shipping to AK, HI and PR is $35.

Orders placed Monday thru Friday will be processed within one to two business days from the date of purchase. You will receive a shipping notification email with a tracking number to confirm that something (Super) sparkly is on it's way! :) Please allow 24 hours for the tracking to show movement on the carrier's site.

Please note, any order placed on a major holiday or the weekend will be processed the following business day.

Please note that packages can take up to 7 business days to arrive for standard shipping. If your package has not arrived within 7 business days, please reach out to hello@supersmalls.com | Opens Email.

At the moment, we ship across the U.S. (including Alaska, Hawaii and Puerto Rico) but we hope to add more destinations soon! So, while we're not quite moon-ready, stay tuned for updates as we continue to grow!

We’re happy to wrap with our branded rainbow envelopes and gift bags fit to your order. Just select "Make this a gift" at checkout - you can also add a personalized gift note!

We're dedicated to the highest standards of safety and quality for our products. Currently, we are unable to ship to Rhode Island due to the state's Comprehensive Children’s Jewelry Safety Act. This legislation requires children's jewelry designed for 12 years old or younger to conform to strict testing standards outlined in ASTM F2923-20.

Rest assured, we're actively working to ensure our products meet these requirements, underscoring our commitment to your children's safety. We're grateful for your understanding and look forward to the day when we can provide our safe and high-quality products to Rhode Island families.

Thank you for your patience and continued support!

Returns/Exchanges

Items may be returned, excluding shipping costs, as long as they are unworn and in their original packaging. Upon receipt, your refund will be issued in the form of store credit, provided you reach out within 30 days of receiving your order. Please contact us at hello@supersmalls.com to begin your return. The customer is responsible for return shipping costs.

We do not process returns or exchanges without a receipt from www.supersmalls.com or after 30 days from receiving your order. The customer is responsible for return shipping costs.

International orders cannot be returned or exchanged.

If your item arrived damaged in any way, please let us try to make it right for you! Contact us within 7 days of receiving your order at hello@supersmalls.com.

Items purchased from a third party vendor must be returned to the store according to their return/exchange policy. If directed back to Super Smalls, please note that we can offer an online store credit and can only ship domestically.

In the event a product is sold out, Super Smalls has the right to cancel the order and refund the amount paid.

Products

Like all jewelry, Super Smalls should be handled with care. To clean, wipe gently with a damp cloth and dry thoroughly.

We take pride in developing only the highest quality and kid-safe products that are non-toxic. All our products go through rigorous testing at internationally-approved labs to ensure they meet the standards under the U.S. Consumer Product Safety Improvement Act (CPSIA) and Prop 65 regulations.

We lovingly crafted these products for imaginative play, always maintaining that safety is of the utmost importance. All of our beauty products are gentle, non-toxic and safe for kids. In addition to complying with the U.S. Consumer Product Safety Improvement Act (CPSIA), our beauty products comply with the California State Cosmetics Program (CSCP) and the Modernization of Cosmetics Regulation Act of 2022 (MoCRA) under the FDA.

Our beauty products are cruelty-free, gluten-free, nut-free and made without talc, parabens, phthalates, toluene, DPB or formaldehyde, and our nail polishes are all water based formulas.

We’re so happy you found something you love and so sorry we’re out of stock. We hate to disappoint our customers! If an item is listed as “Coming Soon” it REALLY is coming soon. We’re just at the mercy of the weather gods and shipping gremlins, etc, etc. If you click "email when available" (the link is right there on the item’s page!), you’ll be the first to know as soon as it's back in stock.

Our pieces are recommended as suitable for children 3 years and up, and anyone young at heart :) The most important thing is that anyone playing with Super Smalls’ pieces is old enough (and rational enough) to know not to put the jewelry in their mouths. So maybe no on dogs, but yes on cats? We kid! These really are just for humans.

All our rings are all adjustable to fit a variety of finger sizes, from kids to adults. Just squeeze to tighten, or pull apart slightly to make a little more room for those digits!

Other

After adding items to your cart, proceed to checkout. You will be prompted to add your name, email address, and shipping address. Click continue to select a shipping method. Next, you will be asked to choose a payment method. Afterpay will be listed in payment options. If you select Afterpay, you will be directed to input your Afterpay account information and/or sign up for the platform. If there are any issues with your Afterpay experience or for general Afterpay questions, please contact merchantAdminUS@afterpay.com | Opens Email.

We are available in a variety of stores throughout the country, for specific retailers by state please reach out to hello@supersmalls.com | Opens Email.